Hi,
We have implemented Technical Monitoring on our SolMan 7.1, SP8. We want an overview (graph/report), of all the alerts that were raised in a day, and those actually acted upon, so that we can compare them both.
Going by the "status" of each alert in Alert Inbox of Technical Monitoring Workcenter, we can make out where manual activities were involved, but that cannot be solution (System considers "mass alert confirmation" too, as a manual activity).
So, is there any way, by which I can show the business (graphs/report), that these many Technical Monitoring alerts were raised in a day, and out of these, that many were actually acted upon.
Thanks,
Hanfi
