Re: TREX - CRM Service request not showing

Hi,

You can configure the system to propose the related transactions based on certain criteria. Configuration is based on the following path:

Customizing for Customer Relationship Management under TransactionsSettings for Service RequestsDefine System Proposals for Related Transactions.

Check your source Transaction (Service Request) and you target transaction (Problem), and flag how would you like to find the related transaction:

By similar:

- category

- Reference Objects

- Organisation Data

-Sold to party

If you also would like to find "Other Service Request", then you customizing should have:

-Source Transaction (Your Service Request),

-Target Transaction (your service Request),

In other words, make a new entry to determine "Other Service Requests" as related transactions, rather than ONLY other Problems as related transactions.

Regards,

Lyda