Hi Experts,
I have currently experiencing connection issue when trying to use mobile app to connect to the server.
My error message is :
"Connection Failed - The request timed out. (-1001)"
According the note 1776825, I have tested and safari gives me "could not open the server stopped responding"
Also, I have tested and checked the checkpoints listed in Note 1602674 but still cannot troubleshoot the issue.
The firewall is not activated and I have set up rules for both 8080 and 8443 ports.
My questions are:
1. based on the configuration guide, we could use the Server name or the IP address and the Port number for the connection. However, I have read through some threads stating that the IP address is internal network, so if i want to connect to the server outside the network, i will need to assign a publish IP address to the server. So I switched to use the Server Name, but it gives me another error says "a server with that host name cannot be found". Could anyone verify this and help me understand?
2. Also based on NOTE 1776825:
- Missing open port - To check whether the port is occupied by other application on the B1i server, Goto -> Start -> Run -> Type cmd and press enter -> In the cmd prompt -> Type netstat -ano | find "8443" (or the port you defined on B1i server).
This will list established connections. If the port is not occupied then there will be nothing listed.
If I do find some applications that are currently occupied the port, how could I stop them or do I need to stop them in order to have my mobile app successfully connect to the server?
Please help.
Thanks a lot !!!